Privacy Policy

Last Updated: January 15, 2025

Here's the thing about privacy policies - most read like legal nightmares. We're keeping this straightforward. You deserve to know exactly what data we collect, why we need it, and how we keep it safe.

What Information We Collect

When you use GameVault's platform, we gather three types of data:

  • Account Information: Name, email, company details, payment info. Standard business stuff you'd give any B2B service.
  • Usage Data: How you interact with our platform - which features you use, login times, game performance metrics. This helps us improve your experience.
  • Technical Data: IP address, browser type, device info. Required for security and platform functionality.

How We Use Your Data

No surprises here. Your information serves specific purposes:

  • Deliver and maintain platform services
  • Process transactions and send account updates
  • Provide technical support (our 24/7 team needs context)
  • Improve platform features based on usage patterns
  • Ensure regulatory compliance and prevent fraud

We don't sell your data. Period. You're our client, not our product.

Data Security Measures

Running an iGaming platform means security isn't optional - it's everything. Here's how we protect your information:

  • Encryption: AES-256 for stored data, TLS 1.3 for data in transit
  • Access Controls: Role-based permissions, multi-factor authentication
  • Regular Audits: Third-party security assessments every quarter
  • Compliance: GDPR, CCPA, and jurisdiction-specific gaming regulations

Third-Party Sharing

We share data only when necessary:

  • Game Providers: Integration requires sharing technical data with NetEnt, Microgaming, etc.
  • Payment Processors: Transaction info goes to our vetted payment partners
  • Licensing Authorities: Regulatory bodies get compliance reports (it's the law)
  • Service Providers: Cloud hosting, customer support tools - standard B2B infrastructure

Every third party signs strict data processing agreements. No exceptions.

Your Rights and Choices

You control your data. Here's what you can do:

  • Access: Request a copy of your stored data anytime
  • Correction: Update inaccurate information through your dashboard
  • Deletion: Request account deletion (subject to legal retention requirements)
  • Opt-Out: Unsubscribe from marketing emails with one click

Cookie Policy

We use essential cookies for platform functionality and optional analytics cookies to improve performance. You can manage preferences in your browser settings - though disabling essential cookies will break some features.

Data Retention

We keep your data as long as your account is active, plus required retention periods for financial and compliance records (typically 7 years). After that, it's permanently deleted.

Changes to This Policy

When we update this policy, we'll notify you via email and update the "Last Updated" date. Major changes get 30 days' notice before taking effect.

Contact Us

Questions about your data? Email [email protected] or contact your account manager directly. We typically respond within 48 hours.

Running a compliant iGaming operation starts with protecting operator and player data. That's non-negotiable for us.